COAL CUSTOM FAQ'S
CAN YOU MATCH PANTONE COLORS?
We use Pantones for every color on all artwork we send out to ensure the design matches the graphic.
ARE WE CHARGED FOR ARTWORK
If you send us Vector artwork (PSD file) or a high resolution photoshop file, there will be no charge for artwork. If you would like us to help you out with creating your artwork or if we need to recreate your design from a low resolution Jpeg or PDF, there will be an artwork fee of $100/hr. We always communicate estimated artwork charges before any work is done.
WHAT IS THE DIFFERENCE BETWEEN ART ARRANGEMENT AND CUSTOM DESIGN
Art arrangement is charged when we are given a complete vector of your logo and only need to place on a garment or tweak slightly. A custom design fee is charged when our designers either come up with a completely new piece of art or we have to heavily adjust your existing artwork.
WHAT IS A VECTOR? WHAT IF I DON'T HAVE ONE?
A vector file is an editable raw design file created with shapes, curves, points, polygons, strokes and colors. Vector graphics allow designers to expand or reduce the vector graphic in size without any loss in quality. Acceptable formats include .ai, .eps, or a high resolution PDF. If you don’t have a vector, in most cases we can re-create the artwork and vectorize it. Custom design fee is charged in these instances, but cost could be more depending on the complexity of the design.
WHAT DOES YOUR QUALITY CONTROL PROCESS LOOK LIKE?
For all CHD orders, our quality control begins with the tech pack. We’ve spent years developing our tech packs so they provide every necessary detail down to sizing, Pantones, yarns, packaging, and placement requirements. Once we submit our tech packs to our manufacturers, all samples are approved by our Overseas Manager prior to bulk production. Once the products arrive at our facility, each item is inspected thoroughly before shipping out to you! Quality is of the utmost importance to us and we do everything we can to give you a product you can be proud to wear.
DO YOU SHIP INTERNATIONALLY?
We can direct-ship from our manufacturer to you in order to bypass needing to ship to the US first and then to you to save on both shipping and duties. With this, our in-house quality inspection is forgone, but we’re confident enough in our manufacturer’s ability to produce that this shouldn’t steer you away.
CAN I ORDER A SMAPLE PRIOR TO PRODUCTION?
You may order hat samples prior to production. Keep in mind that this will add 2-3 weeks to the lead time and the cost is $220 for two samples. We can provide sample photos for approval in some cases, but rest assured that we have an extensive quality control process all the way to bulk production. We do not order physical samples for patches.
CAN I SPLIT THE 72 PIECES BETWEEN TWO COLORWAYS?
We have stock in some of our most popular colors (Black/Heather Grey etc) if we have the colors you would like in stock, we can split a 72 piece order into two colors.
IS THERE A COAL LABEL ANYWHERE ON THE HAT?
All of our CHD orders are built with a external coal label (flag label at back adjuster on caps, four sides sewn label on beanies) and an internal CHD label.
CAN I ADD EXTRA LABEL PLACEMENT?
Yes. We recommend keeping it simple and limiting your labeling to no more than 2 placements. One label placement is standard and baked into the price per unit. Every label after that incurs an additional fee that is compiled a la carte.
CAN WE MAKE HATS OR BEANIES THAT ARE NOT IN THE CUSTOMS LINE UP?
Yes, but the MOQ is 300 per color style. The custom manufacturing process is much more involved than choosing from our standard lineup, but if you would like to pursue that route, contact us and we can talk through the process.